Aiming for the highest customer satisfaction in the industry
We strive for a first-class customer service experience
- focusing on key banking services developed according to customers' needs and providing them with added value
- by knowing our customers well and responding quickly to changing customer needs
- being easily accessible through advanced digital service channels and an extensive branch network
We are looking for profitable growth
OmaSp believes that excellent customer service will accelerate growth. In line with our strategy, instead of price competition, we focus on excellent customer service and good and fast accessibility of services by operating local and close in our digital and physical service channels. High customer satisfaction and referral rates improve additional sales of services, customer loyalty and reduce customer turnover.
In line with our strategy
- we create value for our customers with professional service in the long run.
- our entire organization participates in new customer acquisition by proactively highlighting the benefits of good and competent customer service.
- we only aim for growth when it can be implemented profitably and without taking excessive risks.
- we implement our growth strategy by taking care of the profitability of customer relationships, efficient operations, keeping refinancing costs low, effective risk management and high solvency and solvency.
- an efficient and low administrative organization keeps administrative costs low.
OmaSp's strategy also includes strong investments in the digital channels: services are automated to reduce costs without compromising the customer service experience.